Our team
I have worked internationally for 20 years within the telecom, automation and consumer electronics sectors. My primary area is operations, with a strong focus on profitability and quality within supply chains, customer care and product service.
Other areas and services that are close to my heart are change management, process optimization, project management and sustainability.
As a Wingmanager, I provide companies within all industries with leadership support, consulting services and interim assignments, as well as providing recruiting services for management, and specialist roles for operations, customer care and service.
Previous experience (extracts)
| Senior Consultant Tinton Consulting 2021 – 2024 (Lund) |
Consulting services involving supply chain, organization, after-market solutions, customer care, service & support and customer journey. |
| Head of Customer Service, MEA Sony Mobile Communications AB 2016-2021 (Dubai & Lund) |
Full responsibility for financial and operational KPIs concerning customer satisfaction, product repairs, supply chain and material recycling. |
| Head of Global Repair Operations Sony Mobile Communications AB 2016-2021 (Dusseldorf & Lund) |
Selection and contracting of suppliers and vendors within service, repairs, logistics and recycling, incl. certification and auditing. |
| Business Controller Service Account Manager Technical Support Manager Sony Mobile Communications AB 2001-2016 (Dubai) |
– Financial analysis, budgeting & reporting – After-sales responsible for Africa – Technical support towards mobile network operators and telecom authorities, including pre-launch testing and local type approvals. |
Education
Business Management, Telecom & Electronics, and Leadership